FAQ’s

Dolls and Bears

Do you have materials for dolls and bearmaking?

We haven’t supplied these items for 15 years.

Framing

Do you have framing supplies, do you do framing?

No. We suggest you try,

Goulburn Arthead

Liverpool Liverpool Picture Framing

Moss Vale Arthead

Picton Chadwicks Fine Arts

We are currently exploring other framers as ours moved away from the Southern Highlands.

Habedashery and Home Furnishings

Do you have buttons, elastic, tracing paper, zippers, curtain hooks, curtain rods, cushion inserts ….?

We do not supply dressmaking or finished homewares products. We specialise in Knitting and Crochet, Tapestry and Needlepoint, Embroidery and Crewel and Cross stitch, we have all the fabrics, threads, kits, charts, books, accessories and advice needed to create your works of needlecraft art.

Patchwork and Quilting

Do you have patchwork fabrics and quilting supplies?

We have 3 fabulous Patchwork and Quilting shops within 15 km of our front door, we leave this area of needlecraft to them.

PayPal

You have a PayPal logo, I don’t have a PayPal account.

Thats OK, our Business PayPal Account allows you to make a credit card or direct debit payment without having to establish a PayPal account.  It also provides security and privacy for your financial details.

Product Availability

What if my order is not in store?

We make every effort to ensure stock on our site is in the store.  When we are out of stock, we remove products from Online Shopping.  However, with 10 rooms of needlecraft, we sometimes slip up.  If 100% your order is not in store, we will contact you immediately and give you an estimated date/time of arrival and the option of a refund if this is not acceptable.

Why aren’t all your products on your site?

I am building the site myself, there are 10 rooms of needlecraft, I doubt I’ll get it all on here if I live to be 200.  If you are after something in particular that we don’t appear to have, email or phone us.  If we don’t have it in store, we are more than happy to get it for you, or if we can’t get it we can point you in the right direction.

Shipping

What does Standard Post cover?

Standard Post is exactly that, postage only, through Australia Post.  Tracking and faster delivery can be provided by choosing the Express Post option.  Or you can phone or email the shop and have your order sent by Registered Post which costs $2.50 extra.  Insurance cover can also be purchased.  99.9% of our customers are very happy with the Standard Post option and the service it provides.