Received threads today in afternoon mail. They are great, just what I wanted. Your service is next to none ……………… just great.
Thankfully today was a little cooler here ……….. not much rain but it’s a start. Hopefully more cooler weather to follow???????????
Eve, Hallidays Point NSW, 8th February 2017.
Thanks so much for the prompt service, the tapestry and threads are lovely. Tapestry is more fantastic than the picture
Can’t wait to start.
Carol, Wahgunyah VIC, 11th January 2017.
My order arrived today, which is super-fast for you to process & package and then for the postie to get it from the Southern Highlands in NSW to Noosa in Qld. I am thrilled with the entire order – the canvases are even more gorgeous than I imagined and such a great mix of themes & colours. They should keep me out of mischief for a few months & then I’ll be back in touch to order more!
Cheers & thanks so much – your store has such beautiful things.
Jayne, Noosa, QLD, 22nd September 2016
Thank you for my tapestry it arrived today. I haven’t opened it yet as it is not my birthday till next week but I appreciate the very prompt delivery.
Looking forward to starting the Bears
Kylie, Bathurst NSW, 4th August 2016
Yesterday I received an order that I placed on the 19th December which included a note that my postage cost had been reduced because it was possible to send my order as a letter and not a parcel. I really appreciate the speed with which you despatched this order and the fact that you chose to take the cheaper option for postage and refunded the balance. I don’t know how you managed to get the mail here so quickly as, I’m sure, Australia Post has already introduced the slower mail delivery service to our area!!!!! I just wanted to say thank you for the great service. Now that I have found you, you will be the place that I will go to when I need embroidery items.
Helen, Mooroolbark VIC, 24th December 2015
Hi – I’ve just done a purchase online from you and I just wanted to say that I moved from the Southern Highlands just over 12 months ago to here, way up in North Queensland. I was looking for the items I’ve bought from you, up here in the shops in Mackay and also online from Queensland websites because I thought I would try to keep my purchases in the state in which I live … however I could not find all the things I wanted in one place, so remembered you in Mittagong and bingo!!!! everything I needed. So thank you so much for still being there and being such a beautiful store – I wish I was still there to visit you in person – I did quite a few times over the six and a half years I lived in the Highlands – I loved it. Thanks again.
Virginia, Dows Creek QLD, 20th March 2015
Thanks so much for the email – the tapestries arrived the very next day and are beautiful. I’ve never had anything delivered that fast!
Doris, Monash ACT, 11th January 2015
Thanks so much Dionne for the great service. We have family knitting books and needles that date back as far as the 1950s, all in imperial, and I was finding it very difficult to track down a gauge with the imperial sizes on it, so was thrilled to find yours on the net. They have arrived safely, and it was an added bonus to find the American sizes on the reverse as well. It was very kind of you to reduce the postage.
Ainslie Alfredton VIC, 18th December 2014
WOW!! Thanks so much for your prompt service & honesty re postage. I will be
sure to let the other ladies in my sewing group about your great service.
Annette, Lithgow NSW, 17th November 2014
What wonderful service!! Thank you so much for sending my order so promptly……..and thanks to Aust Post for prompt delivery……something we can’t often say!! Ordered Thursday 3rd and in my hands Monday 7th. Wow…….
I appreciate your help and will certainly contact you again should I need anything for my embroidery. We have a ‘craft’ and fabric shop in our town, but there is only a limited range of embroidery needs.
Again, my thanks, and now I can’t wait to get started on my camels!
Barbara, Stanthorpe NSW, 7th July 2014
Thank you so much for my DMC Perle 8 threads. Thank you for ordering and posting them so quickly, The service you provide is outstanding you even answer the phone. This is something many people fail to do forcing customers to use e-mail and text. For those of us that are of a particular age we value personal service.
Ann Victoria, 30th April 2014
I recently ordered some fabric from you and your shipping was so prompt and the packaging so beautiful that I was wondering if it was possible to buy samples of fabrics (ie., 25 ct Lugana, 28 ct Cashel and/or Jobelan, that sort of thing).
I generally work on Aida, but I’ve been told it’s not recommended for larger pieces. The problem is that I’m not sure how to get samples of fabrics to figure out what I like and don’t like without buying fat eighths or quarters that might possibly go to waste.
Are you able to offer samples, or do you know of someone who does offer sample packs in Australia? (I’d rather not buy from overseas if at all possible.) If it happens that your half metre x 10cm cut is in fact your sample cut, please let me know and I’ll place an order.
Emma South Australia, 12th April 2014
Thanks, Dionne, that’s great news. I hope it wasn’t too much trouble for such a tiny order.
Thanks for the great service, am really happy to have discovered your business. There are no yarn suppliers here in the inner western suburbs of Melbourne so am pleased to find a good online service.
Paula Newport VIC, 9th April 2014
I sat up late last night – and have a look at this! Woo hoo! I’m so thrilled with it. Thanks for a great class. Between this and the trammed tapestries, I’m hooked.
Margaret Bowral NSW, 30th March 2014
What service, ordered yesterday and at my front door at 8.45am this morning. Amazing,
Thank you. I am thrilled with the colours.
Maureen, Blue Mountains, NSW, 12th February 2014
Would like to thank you for the quick despatch of my recent order, I only ordered my tapestries on Monday and was pleasantly surprised to receive the order this morning. We recently moved to Queensland from New South Wales but prior to moving was able to visit you in person. I am now very happy that I can still visit you if not in person.
Thank you again for the pleasant and caring service.
Di Alexandra Hills QLD, 8th January 2014
Just thought I would give a courtesy email to say thankyou. My frames and accessories arrived today. Can’t believe it, they were quicker than auspost. Thankyou so much for being so prompt and a pleasure to deal with.
It’s great to have the 48 inch frame. Thankyou for a perfect service and I look forward to dealing with you again. I may end up getting the full set of wheels and bolts for my frame yet and maybe some Aida or even weave. Just have to save a little more.
Have a lovely day
Rosemary Virginia QLD, 16th September 2013
Thank you so much for your wonderful service, helping me choose a yarn and colour when I made a spontaneous purchase last week.
Thank you even more, for exchanging all the yarn for me after I got home (5 hours away) and looked at it, and thought “I can’t knit that colour, I need a lighter colour.”
You made it so easy, and the wool has arrived today.
Also, the bamboo circular knitting pins are perfect for knitting 2 ply. Thanks for the recommendation.
Annie The Junction NSW, 20th June 2013
I just wanted to let you know that my canvas arrived on Saturday, the 4th!! Thank you again for your wonderful communication and excellent service!!
Have a wonderful day!
Lori Warminster, Pennsylvania, USA. 6th May 2013
My sister received the wool today and has started knitting……thanks for such speedy service!!!
Libby Annandale NSW, 8th April 2013
I am delighted to have received the Ross Original chart of the Appaloosa.
Thank you so much for your friendly, helpful and efficient service – excellent!
Wendy Milton Keynes, Buckinghamshire, UK. 4th April 2013
My package arrived yesterday, thank you so much, and thanks for the partial refund, it was much appreciated.
My family have been customers of your shop for many years and its nice to know that even though I’m living a fair distance away, I can still get products from you quickly.
Simone Bathurst NSW, 3rd April 2013
Dionne, Sorry i overlooked this email, the tapestries arrived the next day, excellent service!
Joyce Nicholls ACT, 16th March 2013
The wool has just arrived – it looks beautiful. Thanks for all your help and communication. It is just perfect. I’ll be back once I finish knitting the jumper! It was a pleasure doing business with you.
Thanks and kind regards,
Barbara Narrabeen NSW, 7th March 2013
Thanks so much for tracking down my copy of Made in France.
I love it. Great service is appreciated.
Margaret Coffs Harbour NSW, 5th March 2013
I received this package today. Thank you so much for the fantastic service! The scissors are beautiful. They are a present for my Mum and I will recommend your website to her for other needlecraft supplies.
Monica Marrickville NSW, 20th December 2012.
Thank you for such wonderful service, I ordered a tapestry yesterday, and it was on my doorstep at 8.am this morning.
Kaye Ulladulla NSW, 24th October 2012
Hey Dionne thats ok !
recieved my package sooner than i thought thanks heaps for the awesome service will be purchasing again in the near future through your store.
Thanks again for your fast and awesome service
Sophie Bankstown NSW, 21st October 2012
Thanks so much for your reply and advice, I am really impressed with your prompt reply and help and will definately check your online shopping,
Pat 20th July, 2012
Just a note to thank you for such brilliant and pleasant service.You combined my 2 orders and the parcel was posted by you on Friday and I received it Monday morning,
Kaye Beechworth VIC, 6th June 2012
I have ordered 2 lots of Paternayan Persan Wool from you over the last week or so and want to say how impressed I have been with your wonderful service. Thank you so much, it is a pleasure to do business with people who respond so quickly and efficiently.
I hope to be in Mittagong in the near future and look forward to coming to the store.
Judy Largs NSW, 23rd May 2012
Just a quick note to thank you for the beads that you posted to me.
I was very surprised to have them reach me today, since I only ordered them yesterday.
Marie Bega NSW, 10th May 2012
Just wanted to advise that I have received my order. Thank you very much for the great service.
Kim Tamworth NSW, 7th May 2012
It is a lovely service, and a pleasure to order from you.
Kathryn Toowoomba QLD, 7th May 2012
Thank you for such a lovely shop!!!!! You increased delight to our travels to the Southern Highlands.
Could you please email me when you receive your next shipment of doctors\’ flannel? Thank you.
Gerda 5th April 2012
Thank you for your excellent service.
Ann 15th October 2011
The parcel arrived today, thank you for your great service.
June ACT, 5th September 2011
Just want to say a huge thank you for shipping so fast.
Terry Waterford QLD, 17th August 2011
Excellent service, I couldn’t believe it came next day from Mittagong to Forster in country NSW.
Pamela Forster NSW, August 2011